This Privacy Policy explains how Roo Spins Casino (the “Casino”, “we”, “us”, “our”) collects, uses, discloses and protects personal information of users located in Australia who access or use our website, mobile services and related products (collectively, the “Services”). By using the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the handling of your information as described herein, subject to applicable Australian laws, including the Privacy Act 1988 (Cth).
1. Scope and Definitions
This Privacy Policy applies to personal information we collect from individuals residing in Australia who visit, register or otherwise interact with the Roo Spins Casino website and associated platforms. For the purposes of this Privacy Policy, “personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether recorded in a material form or not, as defined under the Privacy Act 1988 (Cth).
2. Types of Information We Collect
We may collect and process the following categories of personal information when you use Roo Spins Casino Services: identification data such as full name, date of birth, residential address, nationality and copies of identification documents where required for verification; contact details such as email address, phone number and communication preferences; account and usage data including username, account ID, language preferences, login timestamps, gameplay history and interaction with website features; financial and transactional data such as selected payment methods, limited payment card details as permitted, deposit and withdrawal history, account balances and records of financial transactions; technical and device data including IP address, browser type and version, device identifiers, operating system, time zone settings and other diagnostic data related to your access to the Services; and compliance and risk data such as information required for anti-money laundering, counter-terrorism financing, fraud prevention, responsible gambling assessments and other regulatory checks.
3. Methods of Collection
We collect personal information directly from you when you create an account, update your profile, submit verification documents, make deposits or withdrawals, contact customer support or participate in surveys and promotions. We may also collect information automatically through cookies, web beacons, log files and similar technologies when you browse or interact with our Services. In addition, we may obtain information from third parties such as payment service providers, identity verification services, credit reference agencies, fraud prevention agencies and regulatory or law enforcement authorities, where permitted or required by law.
4. Legal Basis and Purposes of Processing
We process your personal information for specific and lawful purposes, and only where we have a valid legal basis under applicable law. The primary purposes include creating, operating and managing your Roo Spins Casino account; verifying your identity, age and eligibility to use the Services; processing deposits, wagers, withdrawals and other financial transactions; complying with legal and regulatory obligations, including anti-money laundering, counter-terrorism financing, sanctions screening and responsible gambling requirements; monitoring, detecting and preventing fraud, abuse, security incidents and other prohibited activities; providing customer support, handling complaints and resolving disputes; improving, testing and optimizing our website, games and user experience; and sending service-related communications and, where permitted, marketing communications that you may opt out of at any time.
5. Use of Cookies and Similar Technologies
Roo Spins Casino uses cookies and similar technologies to enhance functionality, secure your sessions and analyse site performance. Cookies are small text files stored on your device when you access the Services. We may use strictly necessary cookies to enable core features, functional cookies to remember your preferences, performance cookies to measure and improve website performance and analytics cookies to understand how users interact with our Services. You may manage or disable cookies through your browser settings; however, some features of the Services may not function properly if certain cookies are disabled.
6. Disclosure of Personal Information
We may disclose your personal information to third parties for the purposes described in this Privacy Policy, subject to appropriate safeguards. Such third parties may include payment processors and banking institutions to facilitate deposits, withdrawals and payment reconciliation; identity verification and fraud prevention providers to conduct due diligence, risk assessments and security checks; technology and hosting providers that support our IT infrastructure, data storage, security and platform functionality; professional advisers including legal, financial and compliance consultants; marketing and analytics partners who assist with permitted communications and performance analysis; and government authorities, regulators, law enforcement and courts where disclosure is required or authorised by law, regulation or legal process.
7. Cross-Border Transfers
Your personal information may be transferred to and stored on servers located outside Australia, including in jurisdictions that may have different data protection standards. Where we transfer personal information internationally, we take reasonable steps to ensure that the recipient protects your information in a manner that is substantially similar to the Australian Privacy Principles or otherwise in accordance with applicable law. By using the Services, you acknowledge that such cross-border transfers may occur for the purposes described in this Privacy Policy.
8. Data Security
We implement technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, misuse or loss. These measures may include encryption, access controls, secure network architectures, monitoring and regular security assessments. While we strive to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for promptly notifying us of any suspected unauthorised use of your account.
9. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, to resolve disputes and to enforce our agreements. Retention periods may vary depending on the type of data and applicable legal requirements, including those relating to gambling regulation, anti-money laundering and financial record-keeping. When personal information is no longer required, we will take reasonable steps to de-identify or securely destroy it in accordance with our data retention policies and applicable law.
10. Your Rights and Choices
Subject to applicable law, Australian users have certain rights in relation to their personal information. These rights may include the right to request access to personal information we hold about you; the right to request correction of inaccurate, incomplete or outdated information; and the right to withdraw consent to certain processing activities where processing is based on your consent. To exercise these rights, you may contact us using the details provided in the Contact Us section below. We may need to verify your identity before responding to your request and may refuse requests where permitted by law, providing reasons for any such refusal.
11. Direct Marketing Communications
We may use your contact details to send you information about products, services, promotions or offers related to Roo Spins Casino that may be of interest to you, in accordance with applicable marketing and spam laws. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions included in each message or by adjusting your account preferences where available. Even if you opt out of marketing, we may still send you non-promotional communications related to your account, transactions or important service updates.
12. Responsible Gambling and Monitoring
To support responsible gambling and comply with regulatory obligations, we may process personal information to monitor gameplay patterns, detect signs of problematic gambling and apply limits or interventions where appropriate. This may include reviewing deposit and wagering activity, session duration and self-exclusion requests. Such processing is carried out to protect users, meet legal duties and maintain the integrity of our Services for Australian players.
13. Third-Party Websites and Services
The Services may contain links to third-party websites, applications or services that are not operated or controlled by Roo Spins Casino. This Privacy Policy does not apply to such third-party properties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit or services you use via links or integrations provided through our platform.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the Services. Any updated version will be posted on the Roo Spins Casino website with a revised effective date. You are encouraged to review this Privacy Policy periodically to stay informed about how we handle personal information. Continued use of the Services after any changes take effect will constitute your acknowledgment of the updated Privacy Policy.
15. Contact Us
If you have any questions, concerns or requests relating to this Privacy Policy or the handling of your personal information by Roo Spins Casino, you may contact our privacy team using the contact channels provided on the website. When contacting us, please include sufficient information to allow us to identify you and respond to your enquiry in an efficient and compliant manner.